Contact Burson
Message reply within 24 hours
Thank you for contacting Burson
Thanks for getting in touch! Just choose the right form below, and we’ll make sure it gets to the right person. We usually reply within 24 hours (Melbourne time, Mon–Fri, 9 AM–5 PM). Appreciate your support!
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Sales Enquiries
We’re currently experiencing technical difficulties with our contact form.
Our sales team is ready to help — please email us directly at [email protected].
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Logistics & Shipping
Our contact form is temporarily down due to technical issues.
For all logistics or shipping enquiries, please email [email protected] — our team will respond promptly.
🧰 For Complete Machines
Help us help you—faster!
To assist you effectively, please describe the issue in as much detail as possible. Helpful things to include:
- Which inputs or outputs are affected?
- Is the issue on one channel or both?
- When did it start, and under what conditions?
Please list the issue in concise point form. The more details you share, the sooner we can get you back to enjoying your music.
📘 You can also download your product manual here — we may refer to it during troubleshooting:
👉 https://bursonaudio.com/downloads/
🔧 For Opamp Users (DIYers)
Let’s get your system running smoothly!
When reporting an issue with your opamps, please include:
- Is the issue affecting one or both opamps?
- Are you using the correct type (dual or single)?
- Have you measured the voltage supply? Is it within the correct range?
As with complete machines, point-form descriptions help us respond more quickly and accurately. The more info you provide, the faster we can help you get back to your music.
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Technical Support
We’re fixing a technical problem with our website contact form.
Meanwhile, our support team is fully operational — reach us directly at [email protected].
Thank you for your interest in partnering with Burson Audio. We’re always excited to connect with passionate retailers and distributors around the world. Please tell us a little about your business, and a member of our team will get back to you shortly.
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Dealer / Distributor Enquiries
Our contact form is temporarily unavailable.
If you’re a dealer or distributor, please contact us directly at [email protected] — we’re ready to assist you.
Love great sound and telling stories? So do we! If you’d like to review our gear or feature Burson Audio on your channel, blog, or publication, fill out the form below — we’d love to hear from you.
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Reviewer / Media Enquiries
We’re currently resolving a technical issue with our contact form.
For media or review requests, please email [email protected] and our team will get back to you shortly.